Privacy Policy

Last updated: February 5, 2026

Introduction

Underseerr ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application Underseerr (the "App"), which serves as a client for Overseerr, Jellyseerr, or complementary media request management software (collectively referred to as "Seerr").

Please read this Privacy Policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

  • Seerr Server URL: The address of your self-hosted or third-party Seerr instance that you connect to (e.g., Overseerr or Jellyseerr).
  • Authentication Credentials: Your Seerr API key or login credentials to authenticate with your Seerr server.
  • User Preferences: Your in-app preferences such as theme settings, notification preferences, and display options.
  • Serial Keys: If you choose to unlock premium features via a serial key, we collect and store the key you provide to validate your access.
  • Watchlist Data: If you use the Watchlist synchronization feature, the app accesses your Plex or Jellyseerr watchlist. We do not store this list on our servers; it is cached locally on your device or fetched directly from your provider.

Information Collected Automatically

  • Device Information: Device type, operating system version, unique device identifiers, and mobile network information for crash reporting and analytics.
  • Usage Data: App usage statistics, feature usage patterns, and interaction data to improve the App experience.
  • Crash Reports: Technical information about crashes and errors to help us identify and fix bugs.
  • Push Notification Tokens: If you enable push notifications, we collect device tokens. For Premium users, these are used by our hosted relay to deliver messages. For self-hosted users, tokens are sent directly to your configured Cloudflare Worker.
  • Subscription Information: We collect anonymized purchase tokens and subscription status from Google Play to validate Premium access.

Information We Do NOT Collect

  • We do not collect or store your Seerr password on our servers.
  • We do not collect information about media content you browse or request.
  • We do not collect location data.
  • We do not collect contacts or personal files from your device.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the App's functionality.
  • Connect you to your Seerr server and authenticate your sessions.
  • Send push notifications about your media request status (if enabled).
  • Analyze usage patterns to improve user experience.
  • Identify and fix technical issues and bugs.
  • Respond to your inquiries and support requests.
  • Validate and maintain your premium subscription status.

Data Storage and Security

Local Storage

Most of your data is stored locally on your device:

  • Server URLs and authentication tokens are stored securely in encrypted local storage.
  • Cached media information is stored locally to enable offline functionality.
  • User preferences are stored locally on your device.
  • Premium status and serial keys are stored securely on your device.

Third-Party Services

We use the following third-party services that may collect data:

  • Firebase Cloud Messaging: For delivering push notifications. Subject to Google's Privacy Policy.
  • Firebase Crashlytics: For crash reporting and analytics. Subject to Google's Privacy Policy.
  • Sentry.io: For real-time crash reporting, error monitoring, and performance logging. Subject to Sentry's Privacy Policy.
  • Google Play Billing: For processing and managing subscriptions. Payments are handled entirely by Google. We do not store your credit card or payment details.
  • Cloudflare Workers: Used as a secure, stateless relay for delivering push notifications to Premium users. Notification payloads are encrypted and transient; they are not permanently stored on our servers.

Security Measures

We implement industry-standard security measures including:

  • Encrypted storage for sensitive data.
  • Secure HTTPS connections for all network communications.
  • Optional biometric authentication to protect app access.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

  • With Your Seerr Server: To authenticate and retrieve data from your configured Seerr instance.
  • Service Providers: With third-party services that help us operate the App (Firebase for notifications and crash reporting).
  • Legal Requirements: If required by law, regulation, or legal process.
  • Safety: To protect the rights, property, or safety of our users or others.

Your Rights and Choices

Access and Control

  • View Your Data: You can view your stored data within the App settings.
  • Delete Your Data: You can delete all local data by clearing the App's data or uninstalling the App.
  • Disable Notifications: You can disable push notifications in your device settings or within the App.
  • Opt-Out of Analytics: You can disable analytics collection in the App settings.

Data Portability

Since most data is stored locally on your device, you have direct control over your data. Server credentials and settings are stored only on your device.

Account Deletion

The App does not create accounts on our servers. To remove all App-related data, simply uninstall the App from your device. This will delete all locally stored data including credentials, preferences, and cached content.

Children's Privacy

The App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from your country. By using the App, you consent to the transfer of your information to these countries.

Data Retention

We retain your data only for as long as necessary to provide you with the App's services:

  • Local data is retained until you clear the App data or uninstall the App.
  • Crash reports and analytics data are retained for up to 90 days.
  • Push notification tokens are retained until you disable notifications or uninstall the App.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

  • The right to know what personal information is collected.
  • The right to delete personal information.
  • The right to opt-out of the sale of personal information (we do not sell personal information).
  • The right to non-discrimination for exercising your privacy rights.

European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have the following rights:

  • Right of access to your personal data.
  • Right to rectification of inaccurate data.
  • Right to erasure ("right to be forgotten").
  • Right to restriction of processing.
  • Right to data portability.
  • Right to object to processing.

To exercise these rights, please contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: